FAQ - Frequently Asked Questions

Need the details before you move? You’re in the right place.

Get answers about Zero One Outpost products, shipping, returns, sizing, pre-orders, and Operator Access. If you still need help, reach Zero One Outpost at support@zerooneoutpost.com.

Ordering & Shipping

How long will my order take?

Timing depends on what you order.

In-stock Zero One Outpost releases are processed in 1–3 business days. After processing, standard U.S. shipping typically takes 3–7 business days.

Made-to-order products require 2–7 business days of production before shipping. After production, standard U.S. delivery typically takes another 3–7 business days.

In most cases, made-to-order U.S. orders arrive within 5–14 business days from the order date. Delivery windows are estimates and can shift due to carrier delays, weather, holidays, customs, or high order volume.

Do you offer free shipping?

Yes. We offer free U.S. shipping on orders over $75.

For U.S. orders below $75, standard shipping is calculated at checkout. Express options may be available at checkout based on destination and the items in your cart.

Can I track my order?

Yes. Once your order ships, we will send a shipping confirmation email with your tracking number.

Tracking may take a short time to update after the carrier receives your package. If your order ships in multiple packages, you will receive tracking information for each shipment.

Why did my order arrive in more than one package?

Some orders ship separately to get available gear moving as quickly as possible.

This can happen when your order includes:

In-house Zero One Outpost products and made-to-order products
Items fulfilled from different locations
A pre-order item and an in-stock item

You will receive tracking information for each shipment.

Do you ship internationally?

Yes. International shipping rates are calculated at checkout based on destination.

International delivery timing varies by country. Canada, the United Kingdom, Europe, and Australia generally arrive within 7–14 business days after processing. Other destinations can take 10–21 business days after processing, and made-to-order products require production time before shipment.

International customers are responsible for any duties, taxes, brokerage fees, or customs charges required by their destination country.

Pre-Orders

What does pre-order mean?

A pre-order reserves a product before it is ready to ship. The estimated fulfillment window appears on the product page.

Pre-order timing is an estimate, not a guarantee. If your cart includes both pre-order and in-stock products, items may ship separately so in-stock gear can move first.

When will the Snow Washed Kafir Tee ship?

The Snow Washed Kafir Tee is currently expected to ship in mid-October.

We will send tracking information once it leaves fulfillment. If the fulfillment window changes, we will communicate the update to customers who placed pre-orders.

Sizing & Fit

How do Zero One Outpost products fit?

Fit varies by product and blank. Always review the size guide on the individual product page before ordering.

As a general rule:

Choose your usual size for the intended fit shown on the product page.
Size up if you are between sizes or prefer a looser fit.
For fitted products, such as the Kafir CST Tribute Tee, size up for a more relaxed feel.
For oversized or heavyweight products, read the product’s fit notes before choosing your size.

What if my item does not fit?

You may request a return within 30 days of delivery for an unworn, unwashed item with original tags and packaging, where applicable.

We do not process direct size exchanges. The fastest move is to request a return, then place a new order for the size or color you need while it is still available.

If your return is approved, we will provide a prepaid return shipping label and instructions.

Operator Access

What is Operator Access?

Operator Access is Zero One Outpost’s program for active-duty military, veterans, law enforcement, first responders, and others who serve.

Eligible members receive access to exclusive pricing, early drops, and selected gear not available to the general public.

No coupon-code chase. No gimmicks. Just access for those who serve.

How do I apply for Operator Access?

Operator Access verification is handled through GovX ID.

Use the Operator Access link or verification option on the store when available. If you need assistance with verification, email support@zerooneoutpost.com.

Do not email sensitive service records, identification documents, or personal information unless a secure verification process specifically asks for it.

Product Care

How should I care for my Zero One Outpost apparel?

Always follow the care instructions on the product page and garment label.

For most apparel:

Machine wash cold, inside out, with like colors
Tumble dry low or hang dry when preferred
Do not bleach
Avoid fabric softeners when possible
Do not iron directly on printed artwork

How should I care for patches and gear?

Care depends on the product material and intended use.

For patches, avoid harsh chemicals and high heat. Hand cleaning or a gentle wash cycle is generally the safest approach when cleaning is needed. Check the product page for item-specific guidance.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of receiving your order.

To qualify, items must be in the condition received: unworn, unused, unwashed, with original tags attached and original packaging when applicable.

Made-to-order, personalized, custom, final-sale, clearance, and gift-card items may not qualify for return unless they arrive damaged, defective, or incorrect.

See the full Refund Policy for complete eligibility and refund details.

How do I start a return?

Email support@zerooneoutpost.com within 30 days of delivery.

Include:

Your order number
The item you want to return
The reason for the return
Photos if the item arrived damaged, defective, or incorrect

If approved, we will send a prepaid return label and instructions for the correct return location.

Do not send an item back before receiving approval. Unapproved returns may not be accepted.

What if my order arrived damaged or incorrect?

Inspect your order when it arrives.

If an item is damaged, defective, or incorrect, email support@zerooneoutpost.com as soon as possible with your order number and clear photos of the issue. We will review the situation and determine the right resolution.

When will I receive my refund?

Once your approved return is received and inspected, we will notify you of the decision.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Product Questions

Are your products made in the USA?

Zero One Outpost products are designed in the USA.

Some products are fulfilled directly from Zero One Outpost inventory, while others are produced through trusted print-on-demand partners. Manufacturing location can vary by product. Refer to the individual product page for product-specific details.

Do you offer customization?

Our current releases are curated and produced as designed.

For bulk, team, unit, or custom-order inquiries, contact support@zerooneoutpost.com with the product, quantity, timeline, and any design requirements.

Can I cancel or modify my order?

We will make every reasonable effort to help, but we cannot guarantee changes once an order enters production, fulfillment, or carrier processing—especially for made-to-order or pre-order items.

Still Need Help?

We are here to help you make the right call before and after your order.

Email support@zerooneoutpost.com or use the Contact page. Include your order number whenever possible.