Return Policy

The Zero One Standard

We stand behind the gear we put into the world.

If something is not right, we want the chance to make it right. You have 30 days after receiving your order to request a return.

Every return starts with a conversation. Do not send gear back without authorization.

Return Eligibility

To be eligible for a return, your item must be returned in the same condition it arrived:

  • Unworn, unused, and unwashed

  • With original tags attached

  • In its original packaging, when applicable

  • Accompanied by proof of purchase or your order number

We inspect every return when it arrives. Items that show wear, use, damage caused after delivery, or missing original components may not qualify for a refund.

Start a Return

To start a return, email support@zerooneoutpost.com within 30 days of delivery.

Include:

  • Your order number

  • The item or items you want to return

  • The reason for the return

  • Photos, if the item arrived damaged, defective, or incorrect

If your return is accepted, we will send you a prepaid return shipping label and the instructions for your specific return.

Do not send items back without first receiving return authorization and instructions from Zero One Outpost. Unapproved returns may be refused or returned to sender.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives.

If you received an item that is damaged, defective, or incorrect, contact us at support@zerooneoutpost.com as soon as possible. Include your order number and clear photos of the issue.

We will review the situation and determine the right next move: replacement, refund, store credit, or another appropriate resolution.

Non-Returnable Items

Some items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Made-to-order or personalized products

  • Custom or special-order items

  • Gift cards

  • Final-sale or clearance items

  • Personal-care goods, where applicable

  • Items that have been worn, used, washed, altered, or damaged after delivery

  • Hazardous materials, flammable liquids, or gases, where applicable

If you are unsure whether an item qualifies, contact us before sending it back.

Exchanges

We do not process direct exchanges through the return system.

The fastest way to get the size, color, or item you want is to request a return for the original item. Once the return is accepted, place a new order for the item you want while it is still available.

Limited runs can move fast. A replacement item is not reserved until a new order is placed.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are not refundable unless the return is due to our error, a damaged item, a defective item, or an incorrect item.

Made-to-Order Returns

Some Zero One Outpost products are fulfilled through print-on-demand partners. Return locations can vary depending on where an item was produced.

If you are returning a made-to-order item, do not use a generic return address. Contact support@zerooneoutpost.com first with your order number. If the return is approved, we will provide the correct return address and instructions.

European Union Customers

For orders shipped to the European Union, you have the right to cancel or return eligible merchandise within 14 days of receiving your order, without providing a reason.

To exercise this right, contact support@zerooneoutpost.com with your order number and a clear statement that you wish to cancel or withdraw from the purchase.

For orders with multiple items or separate deliveries, the withdrawal period begins after you receive the final item in the order.

Your statutory rights under applicable consumer-protection law remain in effect.

Need Help?

For questions about returns, refunds, exchanges, damaged items, or return instructions, contact: support@zerooneoutpost.com or our online chat. 

Include your order number whenever possible.